Delivery Information

🚚 Shipping Information

🇬🇧 United Kingdom

Shipping Option Delivery Time Price
Order Cut-Off Time Mon–Thu before 11:30 AM —
UK Standard Delivery 3 – 4 Working Days FREE
UK Express Delivery 1 – 2 Working Days £2.95
FREE UK Express Delivery Orders £70+ FREE

🇪🇺 EU

Shipping Option Delivery Time Price
EU Standard Delivery 5 – 8 Working Days £9.95


FREE Europe Standard Orders £120+ FREE

🇺🇸 United States

Shipping Option Delivery Time Price
US Standard Delivery 5 – 8 Working Days £14.95



FREE US Standard Orders £120+ FREE

🌍 Rest of World

Shipping Option Delivery Time Price
International Standard 5 –  8 Working Days £14.95



FREE International Standard Orders £120+ FREE

• Orders placed before 11:30 AM (Mon–Thu) are processed the same day.

• Orders after the cut-off are processed the next working day.

• Weekend orders are processed on Monday.

• International orders may be subject to customs fees or import duties.

 

Shipping Status

Once your order ships, you'll promptly receive a shipping confirmation email containing your tracking number.

If you don't receive the shipping confirmation email immediately, don't worry! We are aware of the delivery date or date range provided at checkout, and rest assured, we will deliver the items within that timeframe.

Order Changes

Please notify us immediately if there are any changes to your order. You cannot exchange custom or pre-ordered pieces for other designs.

Item Not Received

If you have successfully placed an order and still haven't received it, even though the tracking status indicates delivery, we recommend contacting the courier to locate your shipment. If the issue persists, kindly email us at sales@houseoflingerieuk.com


      • Discreet Packaging. Your privacy is of the utmost importance to us, so we always use plain brown or black packaging without logos or branding to ensure 100% discretion. The only person who knows is you!
        Our orders are sent under plain packaging, with nothing indicating the parcel's contents.